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Customer Service

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Customer Service

Welcome to our help desk!

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Use this link to request assistance. If you need to check a ticket that has already been submitted, please find it below.

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Frequently Asked Questions

What version of Adobe Reader are you running?
Most errors and problems related to viewing and printing are due to
using an outdated version of Adobe Reader.

Here's how to update:

Go to the Help menu in Adobe Reader and choose "Check for updates..."

If you do not have that option, you can get a new version at http://get.adobe.com/reader. After installing the new version, you will need to restart your computer to activate it.

Problems Downloading, Viewing, or Printing

Error: File is damaged and cannot be repaired

Error: file asks for a password before it will open

PRINTING PROBLEMS: Images don't print, Pages print all black, or Symbols print instead of text

Error: There was an error opening this document. The file does not exist.

Symbols and gibberish are displayed when the file is opened

Error: File cannot be written to cache

General Questions

Will my order be mailed?

Is your store secure?

What is your privacy policy?

What is your refund policy?

Do you accept purchase orders?

How to Place an Order

Technical Requirements for PDF Files

How to Use and Download Files

How to Use PDF Files

Where to Download Files After Ordering

Wordsheets Word Puzzle Maker

Installation Instructions for Wordsheets

Where is the Registration Key?

Mac-specific Issues

Will the files work on a Mac?

Preview will not allow file to be saved

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Download Links

Once you place your order, you can access your download links and order history from your My Account area.